Question 1

Where are you located?

Accepted Answer

We are based in Vancouver, BC, and work with clients across Canada and internationally. Our process is built for remote collaboration, so location is never a barrier.

Question 2

Do you meet face to face?

Accepted Answer

Yes. For clients in the Vancouver area we're happy to meet in person, and for everyone else we offer virtual meetings via Zoom or Google Meet at a time that works for you.

Question 3

What type of clients/industries do you work with?

Accepted Answer

We have built and redesigned websites for over 200 different businesses across the industry spectrum. Our clients are small to medium sized companies in real estate, agriculture, retail, tech, construction, security, medicine, non-profits, and just about every other line of business there is. No matter your industry, if you need digital marketing services, we can provide them.

Question 4

Do you offer a free consultation?

Accepted Answer

Yes. Your first discovery call is completely free. We'll discuss your goals, answer your questions, and outline what a potential project could look like, no obligation attached.

Question 5

How quickly will I hear back from you?

Accepted Answer

We do our best to respond to every client within 24 hours.

Question 6

How can I get my custom quote?

Accepted Answer

Submit a service request through our form or reach out via the contact page. We'll schedule a short discovery call and send a tailored quote with scope, timeline, and pricing.

Question 7

What recognitions and awards have you received?

Accepted Answer

We've been recognized for our design and development work across multiple industries, backed by a portfolio of over 200 successful projects and a long list of satisfied client testimonials.

Question 8

What happens after I submit a service request?

Accepted Answer

We review your details and reach out within 24 hours to schedule a discovery call. From there we prepare a tailored proposal with scope, timeline, and pricing.

Question 9

How much will a new website cost?

Accepted Answer

We are committed to finding workable solutions that fit any budget, though every project is priced differently in accordance with scope, complexity, and timeline of the project. Get your free quote today to see what we can do for your business!

Question 10

What services can I afford with a small budget?

Accepted Answer

We offer scalable packages for every budget, from logo design and landing pages to monthly marketing retainers. Tell us your budget and we'll recommend the best combination of services to move the needle.

Question 11

Do you offer refunds?

Accepted Answer

Because every project involves dedicated time from our team, deposits are non-refundable once work has begun. That said, we won't collect the final payment until you're 100% satisfied with the result.

Question 12

What is the payment process?

Accepted Answer

After the initial consultation, we require a 50% deposit before starting to work on your project, and only collect the payment remainder after completion when you are 100% satisfied.

Question 13

Do you bill monthly or on a contract basis?

Accepted Answer

Both. One-time projects are billed per milestone, while ongoing services like SEO, maintenance, and content creation run on flexible monthly retainers.

Question 14

What payment methods do you accept?

Accepted Answer

We accept bank transfer, credit card, and PayPal. For retainer clients we can set up automated monthly billing for convenience.

Question 15

How long does designing a website take?

Accepted Answer

Every project is different in terms of complexity and scope, but our clients can typically expect a completed website within 2-4 weeks for simple websites with around 5-10 pages, and over 4 weeks for more complex projects.

Question 16

What platform for website development do you use?

Accepted Answer

We build on modern platforms including React, Next.js, WordPress, Shopify, and Webflow, choosing the best fit for your goals, budget, and long-term needs.

Question 17

Where will my site be hosted?

Accepted Answer

We offer managed hosting on reliable cloud infrastructure, or we can deploy to your preferred provider. You'll always own your domain and hosting account.

Question 18

Will my website be mobile-friendly?

Accepted Answer

Absolutely. Every site we build is fully responsive, meaning it looks and works perfectly on phones, tablets, and desktops. Mobile optimization is standard, not an add-on.

Question 19

Who will provide my website's content?

Accepted Answer

Populating a website is always a collaborative process between DWORKS and our clients. Ultimately, the client knows their business better than anyone, and so provides media and information that helps to fill out the structure of their new website. That being said, we do also offer content writing services to provide our clients with professionally written, search engine optimized texts for blogs, web pages, social media posts, email marketing, and so much more.

Question 20

Can I keep the website I already have and just do a redesign?

Accepted Answer

Absolutely. We can refresh your existing site's design while keeping your current platform and content, or migrate you to a new system if it makes more sense for your goals.

Question 21

How much say will I have in the design process?

Accepted Answer

You're involved at every stage. We share designs for feedback at key milestones and revise based on your input. Your vision drives the final result.

Question 22

Do you build e-commerce websites?

Accepted Answer

Yes. We build secure, scalable online stores with Shopify, WooCommerce, or custom solutions, complete with product management, secure checkout, and inventory tracking.

Question 23

Will my website be found on Google?

Accepted Answer

Every site we build follows SEO best practices, and we offer dedicated SEO management plans to improve your rankings and drive organic traffic over time.

Question 24

Will I receive PPC reports?

Accepted Answer

Yes. We provide transparent monthly reports covering spend, clicks, conversions, and ROI across all of your campaigns.

Question 25

Which PPC services do you use?

Accepted Answer

Our primary focuses for PPC campaigns are Google pay per click, Facebook ads, and Instagram.

Question 26

How long until I see SEO results?

Accepted Answer

SEO is a long-term investment. Most clients see noticeable improvements within 3-6 months, with stronger, compounding results over 6-12 months as your authority grows.

Question 27

Is SEO included in the website-building process?

Accepted Answer

When we design your website, we always apply standard SEO practices to our layouts and coding, however, in order to see real results, we offer additional SEO services to really boost your web traffic.

Question 28

Do you do local SEO?

Accepted Answer

Yes. We optimize your Google Business Profile, local citations, and location-based keywords to help you rank in your service area and attract nearby customers.

Question 29

Do you manage social media accounts?

Accepted Answer

Yes. We offer full social media management: content creation, scheduling, community engagement, and paid campaigns across Instagram, Facebook, LinkedIn, and TikTok.

Question 30

Can I make changes to my website once it has been completed?

Accepted Answer

After we have completed your website, it is yours to do what you wish with. We know that your business is going to keep developing, and your website will need to develop with it. This is why we offer maintenance services to keep your website up to date as your business grows.

Question 31

Can you help me edit my content?

Accepted Answer

Yes. Our maintenance plans include content updates, and we also offer professional content writing for pages, blogs, and social media whenever you need fresh material.

Question 32

What's included in a maintenance plan?

Accepted Answer

Our plans cover hosting, security updates, backups, performance monitoring, content changes, and priority support. You can choose a plan that matches how often your site needs updates.

Question 33

How many rounds of revisions are included?

Accepted Answer

We never consider a job finished until our client is 100% satisfied with the end product. No matter how many rounds of revisions this requires, we are committed to producing a website that you will be proud to showcase.

Question 34

Can I cancel my maintenance plan anytime?

Accepted Answer

Yes. Our maintenance plans are month-to-month with no long-term lock-in. You can pause or cancel with 30 days' notice, and your website remains fully yours either way.

Question 35

Is hosting included when I buy a website?

Accepted Answer

Yes. Managed hosting is included with every Web Design project we build, so your site launches fast, secure, and fully managed from day one. No separate setup required.

Question 36

Can I get hosting on its own, without a new website?

Accepted Answer

Absolutely. Our hosting service is also available as a standalone plan for sites built elsewhere. We handle the migration, setup, and ongoing management so your existing site gets the same speed, security, and support.

Question 37

What does your hosting include?

Accepted Answer

Every plan includes fast SSD-powered servers, a global CDN, free SSL certificates, daily backups, malware scanning, proactive security updates, and 99.9% uptime, all fully managed by our team.

Question 38

How fast is your hosting?

Accepted Answer

Our servers use SSD storage and a global content delivery network, so pages typically load in under a second anywhere in the world. We also tune caching and image optimization to keep your site quick as it grows.

Question 39

Do you handle migrations?

Accepted Answer

Yes. We migrate your existing site to our hosting at no extra cost, with zero downtime and all your content, images, and settings preserved. Most migrations are completed within 24-48 hours.

Question 40

Will I own my domain and hosting account?

Accepted Answer

Always. You retain full ownership of your domain and hosting account. We manage the technical side on your behalf, but control stays with you at all times.

Question 41

What happens if my site goes down?

Accepted Answer

We monitor your site 24/7 and respond to issues immediately. Our 99.9% uptime guarantee means we proactively resolve problems, and daily backups ensure your site can always be restored quickly if anything ever goes wrong.

Question 42

How much does standalone hosting cost?

Accepted Answer

Standalone hosting is billed as a flexible monthly plan with no long-term contract. Pricing depends on your site's traffic and storage needs. Request a quote and we'll recommend the right plan for you.

Frequently Asked Questions

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Frequently Asked Questions

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